Provided your current provider is using the same infrastructure like Fibre2air, you will continue to receive your existing services from your current internet provider until the ĹCUTOVER' date, which we will advise to you by email. On that day, you will receive a only minor disruption in internet connection will be out of action only as long as it takes for a technician to unplug a cable from one box and plug it into another.
However if your current provider is not using the same infrastructure like Fibre2air, you may have to disconnect your existing broadband service first before applying for Fibre2air ADSL2+.
Fibre2air can try to assist you to minimise the disruption by installing a new ADSL2+ service on a separate line while you keeping your existing service active. You must make sure that you have another pre-installed, working telephone wall socket within your premises to allow our technician to complete the service installation.
If you are unsure about this, please contact our Customer Service Centre