National Broadband Network

It's super easy to sign up online

1. Check what is available at your address

2. Select a speed tier

SWIFT

NBNTM Speed Tier 12

SNAPPY

NBNTM Speed Tier 25

SCREAMIN'

NBNTM Speed Tier 50

SUPERSONIC

NBNTM Speed Tier 100

Learn all about NBNTM speeds

Select your contract length

24 months

FREE activation

12 months

$59.99 activation

No lock-in

$169.00 activation

Select your data usage

10GB

Anytime data usage

$49.99

200GB

Anytime data usage

$59.99

Unlimited

Data allowance

$69.99

3. Choose Fibre2air Voice Plans

Pay As You Go

See Rates

$5.00

National Pack

See Rates

$10.00

Unlimited Pack

See Rates

$20.00

4. Do you need a Modem?

No thanks,
I have my own modem

Standard

NetComm NF10WV
$69.99 Upfront

Advanced

NetComm NF18ACV
$119.99 Upfront

5. Sign up now

Your plan summary

$/mth

Min Charge is $

Activation Charges:$
Modem Charges: $
Postage Charges: $
Total Upfront Charges: $



Why Choose Fibre2air NBNTM?

Flexibility

Choose between 12 or 24 months contract or go month to month with no lock in!

$10/mth Unlimited Home Calls

You can choose to add a $10/mth Unlimited Home Phone Call Pack and get line Rental plus Unlimited Local, National Calls and discounted International calls to most countries.

Cheaper prices on modems

Our premium quality modems come preconfigured for data and phone. Just plug and play.

Optimised for streaming

We optimise the performance of IPTV streaming services to ensure you get the best possible viewing experience.

Anytime data usage

Unlike many other internet providers we don't split your download allowance between peak and off peak times periods. We give you 100% of your allowance to use whenever you choose to use it.

Speed Options

We have multiple speed options available for types of internet users. Check out our Supersonic speed plan excellent for families and heavy internet users.

Important things you need to know

The Network Boundary Point is where the legal responsibility of the RSP finishes. From this point into the premises, the lines are privately owned and therefore all maintenance is the responsibility of the property owner. Depending on the access technology available in your premise (see FAQ: what is the multi-technology mix), the Network Boundary Point sits accordingly:
Type of UNI Port Location of UNI port Number of available ports on NTD NBNTM Co Network Type of Premises
UNI-DEthernetNTD4Fibre, Wireless and Satellite. All Premises
1HFC
UNI-VAnalogueNTD2FibreAll Premises
UNI-DSLxDSLJumper Cable termination on the Customer Side MDFN/A (there is no NTD)FTTBAll Premises
FTTNPremises not at an MDU site
UNI-DSLxDSLTelecommunications Outlet or, if present, Passive NTD*N/A (there is no NTD)FTTN Premises not at an MDU site
Note: Where the Network Boundary Point is at a Passive NTD, NBNTM Co will be responsible for the installation, supply and repair of the NEBS up to, and including, the passive NTD. In those cases NBNTM Co will not be responsible for reconfiguring wiring beyond the Passive NTD to the Telecommunications Outlet.
The NBNTM infrastructure is getting installed at different times in different areas of Australia. To find out when you can expect the NBNTM to be in your neighbourhood just type your address into the NBNTM Online Coverage checker.
Your NBNTM speed is subject to the technology available in your area (see FAQ: What is the multi-technology mix). It will also be limited by the plan you choose. For more information on NBNTM Speeds, check out our NBNTM Speed Guide.
The roll out of the NBNTM network across Australia has begun and should be reaching your area soon. It will take about 12 months from when the NBNTM team starts construction in your area until it is finished and you are able to access the fast broadband that comes with the NBNTM service. The NBNTM service is delivered using a mix of technologies to reach different areas.

What you will need to do:

1. Choose retail service provider and a NBNTM plan

Although the NBNTM Co builds the NBNTM network, it does not sell services or plans directly to end-users. You have to sign up through Fibre2air.

Once you get the head nod from the NBNTM Co that your NBNTM service is now ready to go, the next step is to choose a plan from a certified Retail Service Provider (RSP) like Fibre2air. A Retail Service Provider is the equivalent of an internet service/phone line provider for the NBNTM service.

2. Sign up and get connected

All you really need to do is choose the right NBNTM provider if you want to ensure a smooth NBNTM transition and an issue-free service future. Depending on the NBNTM connection type in your area, we may organise for the NBNTM Co team to install the relevant equipment in your home. You need to be home when the NBNTM Co installs the interior equipment but other than that the whole process will be simple.

Plug in NBNTM-ready modem and start surfing

Since NBNTM is a new technology, its most likely your old modem will not work with it. All Fibre2air NBNTM plans come with an NBNTM compatible modem (free on 12 and 24 month NBNTM contracts, or for a reasonable price on no contracts plans). Once the modem is delivered, you can simply plug it in and start browsing.

Once you have been informed that the NBNTM installation has finished in your area, you will need to choose a Retail Service Provider (RSP) if you want to start using the NBNTM service.

The rest of it will be taken care for you, including the organisation of a certified NBNTM service installer to come to your premises, as well as organisation of the right equipment to be installed in your home. Once everything is good to go your Retail Service Provider will let you know and you can begin using your new high speed broadband connection.

General requirements

1. NBNTM modem: Depending on the access technology deployed in your premises and how you use your broadband services, you may need to upgrade some devices. Fibre2air can provide the modem to support NBNTM access technologies or you can bring your own NBNTM compliant modem to be connected. For example, if you are having NBNTM FTTB/N service, your modem may not be NBNTM VDSL compliant. You need to check with your device provider about compatibility.

NBNTM Co equipment: After you place an order on NBNTM plan from Fibre2air, we will organise your appointment with NBNTM Co for the service installation (if you need one), the actual equipment you’ll get is depending on NBNTM product availability at your premises (FTTP, FTTB/N, HFC, Wireless). Fibre2air does not supply NBNTM Satellite services.

Fibre2air will send you an NBNTM Preparation Guide at the time of order acceptance for you to better understand the installation process.

The NBNTM Contractor will identify whether or not an Installation is deemed as a Standard Installtion, or as a Non-Standard Installation.

If it is deemed a Non-Standard Installation then the contractor will provide you with formal quote to perform the required works which will be billed to you by Fibre2air.

If you’re in a new development and not already connected to the NBNTM, NBNTM Co may charge a one-off fee of $300 to connect your premises to NBNTM services. If applicable, the charge will be passed to you through Fibre2air.

This depends on the access technology deployed in your premises. If the NBNTM Co needs to install certain connection devices on the interior of your house, you will need to be at home when this happens. The appointment with the installer can be arranged for you by Fibre2air, or the RSP of your choice, at a time that suits. However if you are unable to be there for the appointment you will be able to reschedule or nominate a person over 18 years to make decisions on your behalf.

A central splitter is a small passive device fitted on your wall to help reduce interference caused by your internal wiring.

If your premises have multiple phone outlets, it is recommended to install a central splitter to improve speed quality. If you choose to add it, it will be installed by an NBNTM technician. Labour and material charges will apply, and are not covered by standard installation. Different charges will apply depending on if you choose to install it at time of NBNTM installation, or later.

For fee details see Extra Pricing Info: What other charges may apply?

Additional/other service charges that may apply to NBNTM services include but not limited to:
  • New Developments Charge: $300
    Installation fee if you’re in a new development and not already connected to the NBNTM
  • Incorrect Callout during initial installation: $85
  • Incorrect Callout post installation: $249
  • Installation of Central Splitter on a FTTB/N service during initial installation: $186

As the NBNTM rolls out, the old copper network will be replaced by NBNTM fibre. This means that many NBNTM customers will lose their phone line (and their phone number). However, residents in regions serviced by 'fixed wireless' NBNTM will retain their traditional phone lines.

Wireless / Satellite NBNTM - Phone lines kept

If your premises receives an nbnTM Fixed Wireless or Satellite service, your copper line will not be disconnected. It will still be serviced by the existing copper network for Home Phone (landline) services only.

Fibre NBNTM - Phone lines removed

After the first 18 months have passed, customers who have access to the FTTP, FTTB and FTTN will then need to switch over to VoIP services (Voice over IP). Although VoIP may sound a little scary it just means your phone calls will be directed over your internet connection as opposed to copper lines, however your phone will still continue to operate in much the same way.

Switch to an NBNTM-ready phone service

Fibre2air has a variety of NBNTM-ready voice services which allow you to make low cost, high-quality phone calls over the internet (VoIP / IP communications).
The National Broadband Network (NBNTM) is designed to give all Australians the opportunity to access fast and reliable internet services with different technologies. To do this, NBNTM Co is rolling out a mix of different service delivery technologies in different areas:
  • Fibre to the Premises (FTTP): Delivers new fibre optic cable all the way from the exchange to your premises.
  • Fibre to the Node (FTTN): Makes use of fibre optic cable running from the exchange to nodes (also called cabinets) in your local area and from there using the copper lines to your premises via VDSL technology.
  • Fibre to the Building (FTTB): Runs optical fibre to a connection point (Main Distribution Frame) in the building and from there using copper connections to your unit/apartment via VDSL technology.
  • Fixed Wireless: Provides a wireless access to your premises via an antenna within coverage of a nbnTM base station in your local area.
  • Hybrid Fibre Coaxial (HFC): Allows broadband to be delivered to your premises using a combination of fibre and coaxial cable.
  • Long Term Satellite Service: Is delivered with communication between the satellite dish on your roof and nbnTM satellite.

Each address will have access to only one type of technology (non-optional).

The project is headed by NBNTM Co on behalf of the Federal Government, with the intention to replace Australia’s existing copper network, which can no longer keep up with our growing demand for faster broadband and high performing internet. As the NBNTM is set to replace the copper network, this means our landline phone network with also be undergoing a renewal and calls will increasingly be directed over the new NBNTM internet services (VoIP).

You will not be charged an excess fee. Basic residential NBNTM customers will have their internet speed reduced to 256Kbps. This will return to the regular speed on the next billing cycle.

This applies for both Business and Residential customers.

Unlimited means we do not count your uploads, and for the Deluxe NBNTM plan, we do not count your downloads either.

Unlimited download quota is provided in batches of '32Tb'. Once you use the first 32Tb, you will receive another 32Tb - and so on - forever.

No, Fibre2air does not provide Priority Assistance Services nor Battery Backup Services. This means your voice and data services will be temporarily unavailable for the duration of the power outage.

Unfortunately our service does not currently support these devices, please refer to the following link for further information - http://www.hicaps.com.au/forms-and-support/NBN

The NBNTM Co is the organisation established in 2009 by the Department of Broadband, Communications and the Digital Economy (DBCDE). The NBNTM Co has the massive task of rolling out the NBN network across Australia. The installation of the NBNTM across the whole of Australia is expected to take about 10 years.

However, the NBNTM Co is not Retail Service Provider (RSP) and you cannot get NBNTM services directly from them. Instead, you will need to choose a NBN retail provider (such as Fibre2air) in order to have your NBNTM internet and phone service operating. The NBNTM Co's job is to do the background work for the NBNTM and set up the infrastructure which allows everyone access to high speed internet.

The actual speed you will get could vary due to a number of factors, please check out our NBNTM Speed Guide.

Service ClassService Class Definition
Service Class 0The location is planned to be serviceable by fibre
Service Class 1The location is serviceable by fibre, no PCD or NTD in place
Service Class 2The location is serviceable by fibre, PCD installed, no NTD in place
Service Class 3The location is serviceable by fibre, PCD and NTD in place
Service Class 4The location is planned to be serviceable by fixed wireless
Service Class 5The location is serviceable by fixed wireless, no antenna and NTD in place
Service Class 6The location is serviceable by fixed wireless, antenna and NTD in place
Service Class 7The location is planned to be serviceable by satellite
Service Class 8The location is serviceable by satellite but no satellite dish / NTD yet in place
Service Class 9The location is serviced by satellite (dish and NTD in place)
Service Class 10The location is planned to be serviceable by copper
Service Class 11The location is serviceable by copper, copper lead-in required
Service Class 12The location is serviceable by copper, jumpering is required
Service Class 13The location is serviceable by copper, infrastructure in place
Service Class 20The location is serviceable by cable (HFC)
Service Class 21The location is within the HFC footprint, no drop, wall plate or NTD
Service Class 22The location is within the HFC footprint, drop in place, no wall plate or NTD
Service Class 23The location is within the HFC footprint, drop and wall plate in place, no NTD
Service Class 24The location is within the HFC footprint, drop, wall plate and NTD in place


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